Delivery Information & Returns Policy

Shipping and Delivery Information

Shipping: 

We try to ship your order within 1-2 days  if it is in stock. In some cases it could take up to 5 or 6 days to ship if your item(s) have to be back ordered. If this does happen we will be in touch with you to let you know.  We will email you when your order ships and will include a tracking number if you have provided us with your email address. 

Delivery Information:

It can take anywhere from 2-10 days for your order to reach you depending upon when your order ships and  how far you live from our location in Gravette, AR. We will let you know as soon as possible if something comes up and your order is delayed. Please feel free to contact us any time about your order by calling 479-220-9209 or by emailing us at sales@timelesstreasuresforyou.com. 

Return Policy:

We want you to have a wonderful shopping experience with us! Please let us know if you have any problems with any item that you receive from us. If an item is damaged during shipping, please let us know immediately so we can replace it. We accept returns for up to 30 days with no authorization required. We will replace your item, refund your money or offer a store credit. 




Last Updated: Jun 23 2020

Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See https://timelesstreasuresforyou.com/index.php/terms.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases].

Shipping

To initiate a return, please email us at sales@timelesstreasures.com.  We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at 1410 Dallas ST SW, Gravette, AR, 72736.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.